PMP Practice Question 476 - People
An IT team has reached out to the project manager for guidance on which communication method to use when system downtime will impact the resources working on the project. Which two communication methods should the project manager recommend? (Choose 2)
- A.Communicate via the project team ' s document management site.
- B.Communicate in the IT risk forum.
- C.Communicate via instant messaging.
- ✓ Correct D.Communicate via email to the project ' s email distribution group.
- ✓ Correct E.Communicate verbally to the key project stakeholders.
Correct answer: D, E
Explanation
When system downtime will impact project resources, the IT team should use two communication methods: communicate via email to the project's email distribution group (D) to ensure broad, documented notification to all affected parties, and communicate verbally to the key project stakeholders (E) to provide immediate, direct awareness to critical decision-makers. Email provides a formal record and reaches all team members, while verbal communication ensures urgency is conveyed to key stakeholders who may need to take immediate action. The document management site (A) is for document storage, not urgent notifications. The IT risk forum (B) is for risk discussions, not operational notifications. Instant messaging (C) may not reach all stakeholders and lacks formality.
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