PMP Practice Question 113 - Process
A project team created user stories after understanding the customer requirements. As the project progresses, the project manager observes that there are too many change requests. The team feels that the outcomes they are working on are not aligned with the customer requirements. What should the project manager do?
- A.Refer to the configuration management knowledge base for similar projects delivered in the past.
- B.Acknowledge that the current team needs improvement and hire more qualified team members.
- ✓ Correct C.Arrange for a workshop with the customer to understand the business values expected from the outcomes.
- D.Include a representative from the customer to work collaboratively with the team.
Correct answer: C
Explanation
When the team faces numerous change requests and feels misaligned with customer requirements, the project manager should arrange a workshop with the customer to understand the business values expected from the outcomes. Direct engagement realigns expectations and reduces future change requests. Referring to the configuration management knowledge base (A) reviews past work but does not engage the customer. Hiring more qualified team members (B) does not address requirement misalignment. Including a customer representative (D) is helpful long-term but does not immediately clarify current misalignment.
Practice the full 2,250-question bank
This page is a free public sample. Sign up to save your progress, build a wrong-answer notebook, and track accuracy by domain - free for 7 days.
Start free