PMP Practice Question 163 - Process
A customer initiated a minor scope change and expects this to be completed without delays or additional costs. The project manager believes that they have adequate authorization to make the decision themselves but is not quite sure. What should the project manager do next?
- ✓ Correct A.Use the Perform Integrated Change Control process and submit this to the change control board (CCB) for approval.
- B.Keep the change pending and decide to take this up as part of final settlement at the end of the project.
- C.Exploit this change opportunity and calculate the cost, risk, and time, then add a reasonable margin and submit to the customer.
- D.Use the project contingency and implement the change without charging the customer, since the customer ' s satisfaction is top priority.
Correct answer: A
Explanation
Even when the project manager believes they have adequate authorization, the correct course of action for a scope change is to use the Perform Integrated Change Control process and submit the change to the change control board (CCB) for approval. This process ensures that all change requests are properly evaluated for impact on scope, schedule, cost, and quality before being approved or rejected. Keeping the change pending until project end (B) delays necessary action and creates risk. Exploiting the change as a revenue opportunity (C) shifts the focus from proper change management to commercial motives. Using project contingency without CCB authorization (D) bypasses established governance, regardless of customer satisfaction considerations.
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