PMP Practice Question 201 - People
A project manager has been transferred to another country to work on a key project. The project manager successfully completed the planning phase and has started the execution phase, reporting good progress. During the last meeting with the project sponsor, the project manager was told that some stakeholders have complained that the project manager's emails are very harsh. What should the project manager do to solve this situation?
- ✓ Correct A.Adjust the communications management plan to gain stakeholder trust.
- B.Explain 1c the sponsor that the communication model being used is from company headquarters.
- C.Change the communication mode from emails to meetings to reduce stakeholders complaints.
- D.Determine the level of influence of the stakeholders who are complaining.
Correct answer: A
Explanation
When stakeholders in a new country complain about harsh emails, the project manager should adjust the communications management plan to gain stakeholder trust. Adapting communication style to cultural context is essential. Explaining the communication model is from headquarters (B) does not address the issue. Switching from emails to meetings (C) changes the medium without understanding the root cause. Determining stakeholder influence (D) is analytical, not corrective.
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