PMP Practice Question 388 - People
A project manager is part of a global project team and is in charge of managing the scope defined by their country. There is a clear division regarding which pieces of the scope should be handled by global and local teams. During the last sprints, the project manager has been receiving requests that the global team should manage. What should the project manager do in this situation?
- A.Assess the team ' s capacity to absorb the workload.
- B.Evaluate and understand the cause of the conflict.
- C.Escalate the situation to the project sponsor.
- ✓ Correct D.Reject the workload back to the global team.
Correct answer: D
Explanation
When receiving out-of-scope requests meant for the global team, the PM should evaluate and understand the root cause of the misdirection. This involves analyzing why requests are being directed to the local team instead of the appropriate global team—whether due to miscommunication, unclear scope boundaries, or process gaps. Addressing the root cause enables a resolution that aligns with the project's defined scope division and responsibilities.
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