PMP Practice Question 401 - People
A technical team for a project is managed by the lead who was recently promoted to this role. Inside the team, a mature and experienced engineer is constantly questioning the actions of the team lead and is currently ignoring part of the team lead's decisions. The team lead asks the project manager for help. What should the project manager do?
- A.Suggest to the team lead how to deal with this team member and discuss the situation with the engineer.
- ✓ Correct B.Organize a meeting with the project team and discuss the situation and its impact on project delivery.
- C.Suggest to the engineer how to work efficiently with the lead and discuss the situation with the lead ' s functional manager.
- D.Organize a meeting with all of the project stakeholders and inform them about the new risk and its impact on the project.
Correct answer: B
Explanation
When an experienced engineer is questioning and ignoring the newly promoted team lead's decisions, the project manager should organize a meeting with the project team to discuss the situation and its impact on project delivery. This open, collective approach aligns with collaborative conflict resolution—allowing all perspectives to be heard while focusing on project impact. Suggesting to the lead how to deal with the engineer (A) provides private coaching but does not address the team dynamic. Suggesting to the engineer how to work with the lead (C) is one-sided. Informing all stakeholders about the risk (D) escalates unnecessarily.
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