PMP Practice Question 826 - People
In a hybrid project, a stakeholder requests some feature modifications directly to one of the team members. When investigating further, the project manager finds this to be a common practice in the business, which is different from what is stated in the project management plan. What should the project manager do?
- A.Make sure that all stakeholders are aware and in agreement with the project governance structure m place
- ✓ Correct B.Advise the team not to engage in modifications unless it follows the proper change approval process
- C.Update the risk register including noncompliance with the change process as a probable cause for scope creep
- D.Escalate to the project management office (PMO) and request that the team member who accepted the request be replaced
Correct answer: B
Explanation
When stakeholders request feature modifications directly to team members outside the formal change process, the project manager should advise the team not to engage in modifications unless it follows the proper change approval process. This ensures scope is controlled and aligned with the project management plan. Making stakeholders aware of governance (A) is informational but does not directly address the team's behavior. Updating the risk register (C) documents the concern but does not prevent recurrence. Escalating to the PMO and requesting team member replacement (D) is excessive and punitive.
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