PMP Practice Question 1788 - People
A project manager was recently assigned to a banking IT project. The project team has been developing products using a predictive approach for more than 10 years, but management wants the team to change to an agile approach. The project manager met with the team to introduce the agile approach. Most of the team members complained about changing approaches because the performance of this team has always been above average among the IT teams in the bank. Which two actions should the project manager take? (Choose two)
- A.Ask the team to identify the product backlog and create a kanban board for the team to manage and follow the approach.
- B.Interview the most resistant team members to persuade them to try to accept an agile approach.
- ✓ Correct C.Conduct training sessions with the team so that the team can understand what the agile approach and mindset are.
- D.Meet with management to explain the team ' s resistance to the agile approach and request that they formally ask the team to implement agile.
- ✓ Correct E.Brainstorm with the team to understand the specifics of the team ' s project and to identity possible alternative approaches for the team.
Correct answer: C, E
Explanation
When transitioning a long-established predictive team to an agile approach, two actions are essential: conducting training sessions so team members understand the agile mindset and methodology (C), and brainstorming with the team to explore how agile can be adapted to their specific project context (E). Training addresses knowledge gaps and misconceptions, while collaborative brainstorming fosters ownership and eases resistance by involving the team in shaping the transition. Asking the team to immediately create a product backlog and kanban board (A) is premature without first ensuring understanding. Interviewing resistant members to persuade them individually (B) may feel coercive and does not build collective buy-in. Requesting management to formally mandate agile (D) creates a top-down directive that is likely to deepen resistance rather than resolve it.
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