PMP Practice Question 63 - People
During a requirements review session with a customer, a team member gets upset when questioned by the customer and responds angrily. What should the project manager do next?
- A.Follow up with the whole team to find the best approach
- B.Provide the team member with space to manage their emotions
- C.Discuss with the whole team the root cause of this issue
- ✓ Correct D.Meet with the team member to reset expectations
Correct answer: D
Explanation
When a team member responds angrily to a customer during a requirements review, the project manager should meet with the team member to reset expectations. Direct one-on-one dialogue addresses behavior privately and professionally. Following up with the whole team (A) may embarrass the individual publicly. Providing space for emotions (B) avoids addressing the issue. Discussing root cause with the team (C) is broader than needed for an individual behavior issue.
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