PMP Practice Question 801 - Business Environment
A project is in the knowledge transfer phase, and a few subject matter experts (SMEs) went to the client site for knowledge transfer. The SMEs captured various process deviations without sharing with the project team. How can the project manager ensure knowledge transfer across the team?
- A.Ask the project management office (PMO) to provide team members with real-time visibility for deviations and facilitate team members to resolve issues
- B.Ask the project team to facilitate a lessons learned session during the projectclosure phase to incorporate this issue
- C.Ask the project team to run a deviation log review meeting with the client, highlighting that the project may not be able to go live as scheduled
- ✓ Correct D.Ask the SMEs to share the knowledge transfer documents with all other members by placing the documents in the project management information system (PMIS)
Correct answer: D
Explanation
When SMEs captured process deviations during knowledge transfer at the client site without sharing them with the project team, the project manager should ask the SMEs to share the knowledge transfer documents with all team members by placing them in the project management information system (PMIS). The PMIS collects, organizes, and distributes project information, ensuring all team members have access to current and accurate documentation. Asking the PMO to provide real-time visibility (A) adds overhead without addressing the immediate documentation gap. Facilitating lessons learned during closure (B) is too late to help the current team. Running a deviation log review meeting with the client (C) escalates the issue without first ensuring internal knowledge sharing.
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