PMP Practice Question 788 - Process
A state-of-the-art product was delivered at the end of a project life cycle. However, the customer claims the product was not designed to specifications. What should the project manager have done to avoid this issue?
- A.The iteration review planning meeting should have been planned accordingly.
- B.The sprint retrospective meeting should have included necessary stakeholders.
- ✓ Correct C.The customer ' s requirements should have been captured in order to meet the customer ' s standards.
- D.The customer ' s requirements should have been captured and modified to meet the supplier's standards.
Correct answer: C
Explanation
When a customer claims the delivered product was not designed to specifications, the project manager should have ensured customer requirements were properly captured to meet customer standards. Requirements elicitation is foundational. Planning iteration review meetings (A) addresses feedback cadence, not requirement capture. Including stakeholders in retrospectives (B) is internal-focused. Modifying requirements to meet supplier standards (D) reverses the priority — customer needs come first.
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