PMP Practice Question 13 - Business Environment
A project using a hybrid approach to migrate from a current system to a new and enhanced system is underway. The plan is to migrate the system in stages. However, the operations team is complaining that they are not ready to start supporting the new system. How should the project manager effectively approach this situation?
- A.Change the project management plan to add a final stage for product handoff to the operations team.
- B.Prepare detailed documentation to be shared with the operations team during project closure.
- C.Create a lessons learned register to include operations team training for future projects.
- ✓ Correct D.Include knowledge transfer sessions between the project and operations teams at every stage.
Correct answer: D
Explanation
When the operations team is not ready to support a new system being migrated in stages using a hybrid approach, the project manager should include knowledge transfer sessions between the project and operations teams at every stage. Continuous knowledge transfer builds readiness throughout. Creating a lessons learned register (C) is retrospective. Changing the plan for a final handoff stage (A) is too late. Preparing documentation at closure (B) does not ensure operational readiness.
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