PMP Practice Question 26 - Process
Due to a recent budget reduction, two team members were released from an agile team. The customer is still expecting early results for the project. Which two actions should the project manager take to align customer expectations? (Choose two)
- A.Review the impediments log with the customer.
- B.Ask the product owner to review the prioritized backlog with the customer.
- C.Ask the agile team to review and update the quality management plan with thecustomer.
- ✓ Correct D.Ask the agile team to review the updated sprint velocity with the customer.
- ✓ Correct E.Send a detailed project management plan to the customer.
Correct answer: D, E
Explanation
When two team members are released due to budget cuts and the customer expects early results, the project manager should take two actions: ask the agile team to review the updated sprint velocity with the customer (D) to transparently show the capacity impact, and send a detailed project management plan to the customer (E) to provide comprehensive visibility into the adjusted timeline and deliverables. Reviewing velocity manages expectations with data, while providing the detailed plan gives the customer full context for revised planning. Reviewing the impediments log with the customer (A) exposes internal issues inappropriately. Asking the product owner to review the prioritized backlog (B) is useful internally but may overwhelm the customer with backlog details. Reviewing the quality management plan (C) is unrelated to the capacity issue.
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