PMP Practice Question 913 - People
A project team is experiencing conflict between two team members. Team member A feels that team member B is always talking over team member A and does not listen to any advice. Team member B is not willing to listen to feedback. What should the project manager do to resolve the issue?
- A.Report the performance issue to both of the team members ' supervisors
- B.Move one of the team members to a different protect team
- C.Modify the communications management plan and resend it to the team
- ✓ Correct D.Review the ground rules for collaboration within the team
Correct answer: D
Explanation
When team member A feels talked over and team member B will not listen to feedback, the project manager should review the ground rules for collaboration within the team. Reinforcing norms addresses behavioral expectations. Reporting to supervisors (A) escalates unnecessarily. Moving a team member (B) avoids resolution. Modifying the communications plan (C) addresses documents, not interpersonal behavior.
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